EXCHANGE POLICY AND RETURN

 

EXCHANGE

The consumer has the right to exchange the product, within 14 days from the day that acquires physical possession of the property, if it still has the label, remains in good condition and with packaging intact.

 

RIGHT TO FREE RETURN

The consumer has the right to return the product within 14 days from the day he acquires the physical possession of the goods; and shall, within 14 days from the date of the communication, return the goods, bearing the corresponding cost of return.

Within 14 days of the date on which it was informed of the termination decision, the supplier shall reimburse the consumer for all payments received.

 

PRODUCT LACK OF CONFORMITY

The consumer shall notify the seller of the lack of conformity of the goods within a period of two months from the date on which he has detected it and may exercise his rights if that lack of conformity occurs within two years of delivery of the goods .

The repair or replacement of the property, in case of lack of conformity, must be carried out within a maximum of thirty days.
 

PROCEDURE

The User must complete this return form in the User Area (My Account) to communicate that will proceed to return the product, answering the presented parameters: reason for return, and others.

Wait for "WE SHOP ALGARVE" contact before proceeding the return of the product.

Place the product in its original packaging and without having been object of use (in perfect condition and accompanied by any manuals, labels) and send to:

ASSOCIAÇÃO DO COMÉRCIO E SERVIÇOS DA REGIÃO DO ALGARVE

Avenida 5 de Outubro, n.º 33 8000-077 Faro

T: +351 289 887 130 | M: +351 919 195 567

e: support@weshopalgarve.com

PORTUGAL

The carrier company, in Portugal,  will go through the address given to the collection (The collections are not made on holidays and weekends). The carrier company is not allowed to pay back.